Internal consulting describes the day-to-day work done by an increasing number of workplace learning and performance professionals. Yet, living and working as an internal consultant presents many challenges and obstacles not experienced by external consultants. This book is designed to be a hands-on, practical guide for those professionals just assuming the role of internal consultant, as well as a valuable toolkit and reference book for experienced practitioners who want to improve their existing skills. These professionals include trainers, career and organization development specialists, and human performance improvement practitioners. In addition to the book's comprehensive eight-step consulting process guide, Bev Scott has included 50 "real-life" stories from current and former internal consultants who offer valuable tips and solutions for those who choose to consult on the inside. Book jacket.